Datacentre assurance
Built for reliability. Engineered for confidence.
At Cloud29 we understand that technical decision-makers demand more than promises. They require proof of operational excellence. Our infrastructure at Teraco DB1 is governed by rigorously maintained Standard Operating Procedures that ensure resilience, security and compliance across every layer of our datacentre operations.
Our SOP-driven approach means
Three things your technical team can count on
Predictable
Performance under pressure, because the procedures do not change when things get busy.
Audited annually
Teraco is ISO and PCI compliant, independently audited every year.
Confidence
Documented standards your technical team can interrogate, and we welcome the questions.
The Cloud29 advantage
How we run the floor
Structured network & cabling
Our network backbone is designed for clarity and fault tolerance.
- Colour-coded cabling for rapid identification and troubleshooting
- Segregated trays for power and data, preventing interference and maintaining airflow
- Reusable Velcro straps and strict labelling standards for clean, scalable installations
- All changes logged and reflected in our Unifi controller within 24 hours
Robust backup & recovery
We follow the 3-2-1 backup strategy using Veeam and QNAP NAS platforms.
- Daily local and off-site backups with AES-256 encryption
- Granular recovery for Windows, SQL and Active Directory environments
- Quarterly drill tests validate recovery readiness
Incident response framework
Structured to minimise downtime and ensure transparency.
- Severity-based escalation addresses critical issues within minutes
- Root Cause Analysis and post-incident reviews drive continuous improvement
- All incidents tracked in a centralised system with clear documentation
Equipment lifecycle management
From rack installation to secure decommissioning, our hardware handling is meticulous.
- Asset tagging and CMDB updates ensure traceability
- Redundant power and network validation precede every deployment
- Data sanitisation protocols meet industry standards for secure disposal
Environmental monitoring
We use Zabbix to maintain optimal performance and reputation.
- Real-time alerts for virtualisation, storage, firewalls and internet links
- Escalation protocols ensure swift resolution and documentation
Teraco DB1
Our primary datacentre is a carrier-neutral, ISO and PCI compliant facility with redundant power, cooling and connectivity, the same floor used by South Africa’s largest networks.
Technical due diligence
We welcome the scrutiny
We are happy to walk your team through our operational standards. Contact us to schedule a walkthrough or request additional documentation.