DATACENTRE ASSURANCE
Built for Reliability. Engineered for Confidence.
At CLOUD29, we understand that technical decision-makers demand more than promises, they require proof of operational excellence.
Our infrastructure at Teraco DB1 is governed by rigorously maintained Standard Operating Procedures (SOPs) that ensure resilience, security, and compliance across every layer of our datacentre operations.
OUR SOP-DRIVEN APPROACH MEANS:
PREDICTABLE
performance under pressure.
AUDITED ANNUALLY
Teraco is ISO & PCI Compliant.
CONFIDENCE
for your technical team.
THE CLOUD29 ADVANTAGE
Structured Network & Cabling
OUR NETWORK BACKBONE IS DESIGNED FOR CLARITY AND FAULT TOLERANCE:
- Colour-coded cabling ensures rapid identification and troubleshooting.
- Segregated trays for power and da ta prevent interference and maintain airflow.
- Reusable Velcro straps and strict labelling standards support clean, scalable installations.
- All changes are logged and reflected in our Unifi controller within 24 hours.
Robust Backup & Recovery
WE FOLLOW THE 3-2-1 BACKUP STRATEGY USING VEEAM AND QNAP NAS PLATFORMS:
- Daily local and off-site backups with AES-256 encryption.
- Granular recovery for Windows, SQL, and AD environments.
- Quarterly drill tests validate recovery readiness.
FEATURES
Incident Response Framework
OUR INCIDENT RESPONSE IS STRUCTURED TO MINIMISE DOWNTIME AND ENSURE TRANSPARENCY:
- Severity-based escalation ensures critical issues are addressed within minutes.
- Root Cause Analysis (RCA) and post-incident reviews drive continuous improvement.
- All incidents are tracked in a centralised system with clear documentation.
Equipment Lifecycle Management
FROM RACK INSTALLATION TO SECURE DECOMMISSIONING, OUR HARDWARE HANDLING IS METICULOUS:
- Asset tagging and CMDB updates ensure traceability.
- Redundant power and network validation precede every deployment.
- Data sanitisation protocols meet industry standards for secure disposal.
Environmental Monitoring
WE USE ZABBIX MONITOR TO MAINTAIN OPTIMAL PERFORMANCE AND REPUTATION:
- Real-time alerts for virtualisation, storage, firewalls, and internet links.
- Escalation protocols ensure swift resolution and documentation.